Emirates Airlines Jobs in Dubai​

Support Services Agent Full Time

Company Overview

dnata, a global leader in air and travel services, operates in over 34 countries at more than 130 airports, offering comprehensive services in ground handling, cargo, travel, catering, and retail. The company is part of the Emirates Group and is known for delivering world-class support across the aviation ecosystem.

Role Purpose

The Support Services Agent will serve as the first point of contact for employees at Dubai World Central, managing administrative tasks and coordinating support service activities. The role requires excellent organizational skills, attention to detail, and the ability to work collaboratively across departments to ensure smooth operations.

Key Responsibilities

  • Manage employee support desk activities, providing administrative assistance to staff and managers

  • Coordinate document handling, ID/pass distribution, and inventory management

  • Respond to employee needs regarding supplies, support services, and issue resolution

  • Ensure timely completion of administrative tasks to support daily DWC operations

  • Guide employees on internal regulations and safety procedures

  • Liaise with key departments including HR, Local Affairs, Uniform Stores, and Central Recruitment

  • Assist with escalations related to uniforms, personal protective equipment (PPE), and ID/pass issues

Candidate Requirements

  • Education: High School Certificate or Diploma in Office Management (12 years of schooling)

  • Experience: 0–2 years in administration, preferably in aviation or a multinational company

  • Language: Proficient in English (spoken and written)

  • Tech Skills: Basic MS Office proficiency (Word, Excel, Outlook)

  • Licenses: UAE driving license required to gain Airside Driving Permit (ADP)

Benefits

  • Tax-free salary

  • Industry-exclusive travel benefits

  • Flight and hotel discounts worldwide

  • Access to lifestyle perks and wellness initiatives in Dubai

Learn more: emirates.com/careers

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