Banking Jobs in Dubai​

Platinum Member Manager Full Time

About Landmark Digital:

Landmark Digital is the digital arm of Landmark Retail, a part of the prestigious Landmark Group, a leader in the retail and hospitality sector across the Middle East, North Africa, and India. We oversee the digital operations of eight leading brands and are expanding rapidly with a strong focus on omnichannel strategies. With a dynamic team of over 500 professionals, Landmark Digital offers a cutting-edge environment for growth and innovation.

Role Overview:

We are seeking a Platinum Member Manager to join our team, responsible for overseeing and enhancing the experience for our most valued Platinum members. This role is strategic and concierge-driven, designed for a seasoned professional who has experience with high-net-worth individuals (HNWIs). The successful candidate will develop personalized strategies to elevate the experience for Platinum members, ensuring they receive unparalleled service across the GCC region.

Key Responsibilities:

  1. Platinum Member Experience Strategy

    • Develop and implement an engagement strategy tailored to the unique needs of Platinum members.

    • Work with cross-functional teams to design exclusive offers, events, and experiences that reinforce loyalty and emotional connection with the brand.

    • Act as the voice of the Platinum tier, providing insights and feedback to enhance the loyalty program.

  2. Concierge-Style Service Delivery

    • Serve as the primary point of contact for Platinum members, handling inquiries, problem resolution, and personalized service requests.

    • Proactively anticipate member needs, offering bespoke solutions aligned with their lifestyle.

    • Ensure seamless coordination of privileges, priority services, and event access across the GCC.

  3. Relationship Management

    • Build and nurture long-term relationships with Platinum members, fostering trust and loyalty.

    • Understand individual member profiles, including preferences, purchase history, and service expectations.

    • Leverage CRM tools to monitor member activity and identify opportunities for engagement.

  4. Collaboration and Partner Engagement

    • Collaborate with luxury partners, vendors, and internal teams to curate exclusive benefits and rewards for Platinum members.

    • Represent the Platinum tier in discussions with external stakeholders to advocate for exclusive offerings.

  5. Performance and Reporting

    • Track and analyze metrics related to member satisfaction, engagement, and retention.

    • Prepare and present reports on member activity, feedback, and program performance to senior management.

Requirements:

  • Experience: Proven track record in managing high-net-worth individuals (HNWIs) in industries such as luxury retail, hospitality, private banking, or other customer-centric industries.

  • Skills: Strong relationship management, customer service excellence, and strategic thinking skills.

  • Technology: Proficient in using CRM tools and other relevant software for managing member data.

  • Language: Fluency in English is required; proficiency in Arabic is a plus.

  • Location: Based in Dubai, UAE. Willingness to travel within the GCC region as needed.

What We Offer:

  • Competitive remuneration and benefits.

  • Opportunities for continuous learning and professional growth.

  • A dynamic, innovative, and collaborative work environment.

  • The chance to be part of one of the region’s most successful omnichannel business stories.

Join Landmark Digital and be part of a cutting-edge team driving innovation and growth in the digital retail space!