Guest Experience Manager Full Time

About FIVE Hotels and Resorts

FIVE Hotels and Resorts is a luxury hotel group that is redefining the ‘FIVE-Star’ experience with a disruptive, innovative approach. Known for its opulent environments and world-class hospitality, FIVE is committed to delivering exceptional, immersive experiences at its destinations. Join the FIVE Tribe and make waves in the world of luxury hospitality.

Job Purpose:

As a Restaurant Manager at FIVE, you will lead and inspire the team to deliver industry-leading guest experiences. Your responsibility is to oversee the smooth operation of the restaurant, ensuring exceptional service standards, seamless dining experiences, and the achievement of financial targets. This role is an exciting opportunity for a passionate and driven individual who thrives in a fast-paced, luxurious environment.

What We’re Looking For:

• Experience:

  • A minimum of 3 years of experience as an Assistant Restaurant Manager or Restaurant Manager in a luxury hotel is preferred.

  • Experience in a luxury Japanese concept restaurant, preferably in dynamic, opulent environments with performances by world-renowned DJs.

• Skills and Knowledge:

  • Extensive knowledge of Japanese cuisine, culture, and dining etiquette.

  • A Bachelor’s degree in Hospitality Management or a related field is preferred.

  • Mastery of Word, Excel, and Outlook, with strong knowledge of Restaurant Management software and POS systems.

  • Strong understanding of health and safety regulations, food hygiene standards, and restaurant operations best practices.

  • Proven ability to achieve financial targets and manage budgets effectively.

• Personal Attributes:

  • Strong communication, leadership, and organizational skills.

  • Ability to think creatively and find solutions in a fast-paced environment.

  • A welcoming and enthusiastic personality with a “Can-Do!” attitude.

  • Fluent in English (additional languages are a plus).

  • A team-oriented leader, passionate about motivating and training staff to deliver top-notch service.

Key Responsibilities:

• Guest Experience:
  Lead the team in delivering exceptional service by personally engaging with guests and ensuring their needs are anticipated and exceeded.

• Restaurant Operations:
  Oversee day-to-day operations, ensuring the smooth functioning of all restaurant activities, including service delivery, table management, and customer satisfaction.

• Ambience & Presentation:
  Enhance the dining atmosphere by curating the ambiance, including décor, lighting, and music, to create an immersive Japanese dining experience.

• Team Leadership:
  Lead the team with an emphasis on training, development, and motivation. Conduct regular meetings and training sessions to improve service skills, product knowledge, and team cohesion.

• Financial Management:
  Maximize revenue and profitability through strategic planning, cost control measures, and pricing strategies. Analyze financial reports to monitor sales trends, food costs, and labor costs, implementing corrective actions when necessary.

• Collaboration with Culinary Team:
  Work closely with the Executive Chef to create a bespoke menu that showcases authentic, innovative Japanese cuisine, and ensure consistent food quality and presentation.

• Inventory & Stock Management:
  Oversee the restaurant’s inventory, ensuring optimal stock levels, minimizing wastage, and maximizing the efficiency of resource utilization.

• Health & Safety:
  Enforce stringent health and safety standards, including sanitation and food quality control measures, to ensure compliance with regulatory requirements.

The FIVE Tribe:

As a member of the FIVE Tribe, you will embody the ‘Vibe at FIVE’ — a dynamic, passionate group of individuals who are committed to delivering extraordinary guest experiences. FIVE is a diverse, inclusive team where everyone works together to push boundaries and offer next-level luxury. Joining FIVE means being part of an exciting, innovative environment where you can unleash your full potential.

Why Choose FIVE?

• Sustainable Luxury: FIVE is committed to sustainability without compromising on luxury. With several of its properties receiving prestigious certifications like LEED Platinum, FIVE leads the way in sustainable hospitality.

• Global Recognition: FIVE is ranked among the top workplaces and continues to grow its portfolio of award-winning hotels and dining concepts.

Interested?

Apply now and become part of the world’s most exciting hospitality brand! Join the FIVE Tribe and redefine your career in luxury hospitality.