FIVE Star Guest Agent (JBR) Full Time

About FIVE Hotels and Resorts

FIVE Hotels and Resorts is redefining luxury hospitality through bold innovation, experiential living, and unparalleled service. With destinations including FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, and FIVE LUXE, the brand is known for its signature blend of glamour and immersive experiences. FIVE’s commitment to sustainable luxury is reflected in its LEED Platinum-certified operations and groundbreaking achievements in renewable energy use.

The Opportunity

Join the vibrant Front Office team at FIVE Hotels and Resorts as a Guest Services Agent and become a key player in delivering memorable guest experiences. This is your chance to thrive in a dynamic, fast-paced environment where creativity, attention to detail, and passion for service are rewarded.

Key Responsibilities

• Deliver a warm and engaging welcome to all guests, ensuring a personalized FIVE experience
• Respond promptly and professionally to guest requests, inquiries, and concerns through multiple channels
• Operate the telephone switchboard and manage incoming calls, messages, and wake-up services
• Document and coordinate guest requests with relevant departments for timely resolution
• Provide detailed information about hotel amenities, services, and local attractions
• Assist guests with accessing Wi-Fi and in-room entertainment systems
• Maintain confidentiality and ensure the security of guest and company information
• Adhere to grooming and service standards to reflect the polished image of the brand
• Foster positive relationships with team members and stakeholders
• Support compliance with Forbes and Leading Quality Assurance standards
• Complete additional duties as assigned to support smooth front office operations

What We’re Looking For

• 1–2 years of experience in a luxury hotel environment in a similar role
• Fluency in English; additional languages are a plus
• Proficient in Opera PMS, Microsoft Word, Excel, and Outlook
• Excellent communication, interpersonal, and organizational skills
• Flexible schedule, including weekends and holidays
• Attention to detail and proactive problem-solving skills
• Experience in Forbes or LQA-rated properties is highly desirable
• Positive attitude with a collaborative mindset and hands-on approach
• Presentable appearance aligned with FIVE’s high grooming standards

What It’s Like to Work at FIVE

Being a member of the FIVE Tribe means more than just a job — it means joining a community of over 1,500 team members from more than 70 nationalities. At FIVE, you’ll find a culture of excellence, innovation, and celebration. The company is committed to diversity and inclusion and has been recognized as one of the top 10 Great Workplaces in the UAE (2023, Large Organizations).

Sustainable Luxury

FIVE is a global leader in sustainable hospitality. All its UAE destinations run on 100% renewable electricity and are LEED Platinum certified. FIVE Zurich is the only hotel in Switzerland with LEED Platinum status and is one of only five hotels worldwide with this distinction. Sustainability is not an afterthought at FIVE — it’s integrated into every aspect of its operations, governance, and community efforts.

Equal Opportunity Employer

FIVE is proud to be an equal opportunity employer, committed to creating an inclusive and respectful work environment. The company celebrates diversity and does not discriminate on any protected basis.

How to Apply

To learn more or apply, visit:
fivehotelsandresorts.com