About The First Collection Waterfront:
The First Collection Waterfront is an upscale hotel located in Dubai’s vibrant Business Bay district, offering guests easy access to world-famous attractions, entertainment, and renowned dining establishments. The hotel features 327 guest rooms, with many providing stunning canal-side views. Guests can enjoy top-tier facilities including a gym, peaceful spa, rooftop swimming pool, and signature dining options.
As part of The First Group Hospitality, The First Collection Waterfront is committed to delivering exceptional experiences and offering professional growth opportunities for its team members.
Job Overview:
The Front Office Associate will play a key role in providing outstanding customer service to hotel guests and visitors. The ideal candidate will manage various administrative duties, assist with guest inquiries, and ensure smooth operations at the front desk. This position requires the ability to multitask, work well under pressure, and maintain professionalism at all times.
Key Responsibilities:
-
Guest Interaction:
-
Greet and welcome guests in a friendly, professional manner.
-
Answer phone calls and address guest inquiries and requests promptly.
-
Manage reservations and bookings to ensure smooth check-in/check-out processes.
-
Handle cash and credit card transactions accurately and securely.
-
Maintain a clean and organized reception area to create a welcoming environment.
-
Liaise with other hotel departments to ensure efficient operations and guest satisfaction.
-
-
Administrative Support:
-
Assist with administrative tasks such as filing, data entry, and photocopying.
-
Provide support for any other duties or tasks as requested by management.
-
Qualifications and Skills:
-
Educational Requirements:
-
High school diploma or equivalent required.
-
-
Experience & Skills:
-
Previous experience in customer service or an administrative role is preferred.
-
Excellent communication and interpersonal skills to interact effectively with guests and colleagues.
-
Strong organizational and time management skills to handle multiple tasks.
-
Ability to work well under pressure in a fast-paced hotel environment.
-
Proficiency in Microsoft Office and other relevant software.
-
Attention to detail and ability to maintain accuracy in tasks.
-
Flexibility to work varying hours, including evenings, weekends, and holidays.
-
-
Additional Skills:
-
Knowledge of multiple languages is an advantage.
-
Why Join Us?
-
Professional Growth: The First Group Hospitality provides opportunities for career advancement in a dynamic and rapidly expanding company.
-
Commitment to Excellence: Be part of a team that is dedicated to providing world-class service and creating unforgettable guest experiences.
This role is ideal for individuals who are passionate about hospitality and eager to contribute to a growing and successful brand. If you thrive in a fast-paced environment and are dedicated to delivering exceptional service, we encourage you to apply.
