Overview
Crowne Plaza® is seeking a Guest Experience Specialist to deliver exceptional hospitality for modern business travelers. This customer-facing role plays a vital part in creating meaningful guest interactions through warm welcomes, efficient check-ins, and responsive service.
Key Responsibilities
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Greet guests warmly and acknowledge returning IHG Rewards Club members.
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Manage guest check-in/check-out processes, handle payments, and room key issuance.
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Handle reservations, upsell amenities, and promote hotel features to enhance stays.
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Assist guests with inquiries, messages, preferences, and complaints professionally.
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Follow safety procedures and report incidents promptly.
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Support colleagues in additional duties as needed.
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Stay informed about daily hotel events and promotions.
Requirements
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2+ years of experience in front desk or guest services, ideally in a 5-star hotel.
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Fluent in English; additional language skills are a plus.
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Proficient in Opera or similar reservation systems.
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Strong communication, organizational, and customer service skills.
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Ability to work flexible shifts, including nights, weekends, and holidays.
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High school diploma required; a hospitality degree is a plus.
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Confident, tech-savvy, and a team player with initiative.
What You’ll Get
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Competitive salary and performance-based rewards.
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Staff training and career development opportunities.
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Generous hotel discounts and wellbeing benefits.
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A supportive, inclusive work environment that celebrates diversity.
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