Murgency Airport Services Dubai Full Time

Job Description

Murgency Airport Assistance is hiring skilled and service-focused professionals to support Emirates Airlines passenger services at Dubai International Airport. The Airport Passenger Service Executive is responsible for ensuring that passengers receive smooth, efficient, and high-quality assistance throughout their airport journey. This role is ideal for individuals who are professional, well-organized, and comfortable working in a busy international airport environment.

As part of the passenger service team, you will directly assist travelers during arrival, departure, and transit. You will represent high service standards while ensuring that airline procedures and airport regulations are followed accurately. Clear communication, patience, and a customer-first attitude are essential for success in this position.

Employee Benefits

• Competitive monthly salary
• Full-time and stable employment
• Professional and secure airport work environment
• Practical training and skill development
• Exposure to global airline operations
• Long-term career growth opportunities in aviation services

Salary

AED 3,200 – AED 4,800 per month
(Final salary depends on experience, qualifications, and shift patterns)

Key Responsibilities

The Airport Passenger Service Executive will assist passengers by providing clear guidance during check-in, boarding, transit, and arrival processes. You will respond to passenger questions related to flights, gates, baggage, and airport facilities in a polite and professional manner.

A major responsibility includes supporting passengers who require additional assistance, such as elderly travelers, families with children, VIP passengers, and passengers with limited mobility. Ensuring comfort, safety, and dignity for all passengers is a core part of this role.

You will work closely with airline staff, ground handling teams, and airport authorities to ensure smooth passenger movement and on-time operations. Handling service-related concerns calmly, providing quick solutions, and maintaining accuracy during peak airport hours are essential duties.

Maintaining professionalism, attention to detail, and compliance with safety and service standards is required at all times.

Skills & Qualifications

• High school diploma or equivalent
• Strong spoken and written English skills
• Excellent customer service and interpersonal abilities
• Willingness to work flexible shift schedules, including evenings, weekends, and official holidays.
• Professional appearance and positive attitude
• Experience in airport services, hospitality, or customer support is an advantage

Career Development

This position offers hands-on experience in international airline operations and provides opportunities for long-term career advancement within airport and aviation support services.