Customer Service Executive – Dubai, UAE Full Time

A leading international airline based in Dubai is currently hiring dedicated and customer-focused professionals for the position of Customer Service Executive. This role is ideal for individuals who are passionate about delivering excellent customer experiences and want to build a stable and rewarding career in the aviation industry. The position offers an opportunity to work in a fast-paced, multicultural environment where service quality and professionalism are highly valued.

As a Customer Service Executive, you will be responsible for assisting passengers throughout their travel journey and ensuring a smooth and positive experience at every stage. You will interact directly with customers, address their needs, and provide accurate information while maintaining high service standards. This role requires strong communication skills, patience, and the ability to handle situations efficiently under pressure.

Key Responsibilities:

• Assist passengers with airport check-in, boarding, and arrival procedures.
• Provide clear and accurate information related to flight schedules, baggage rules, and travel guidelines.
• Manage passenger queries and service-related concerns while maintaining a polite and professional tone.
• Support passengers during delays, cancellations, or schedule changes with empathy and efficiency.
• Work closely with airport personnel, ground services, and internal departments to support efficient daily operations.
• Follow all safety, security, and customer service procedures at all times.
• Maintain accurate records of customer interactions and ensure service consistency.

Required Skills and Qualifications:

• High school diploma or equivalent qualification; additional education is an advantage.
• Excellent spoken and written English; knowledge of additional languages is a plus.
• Strong interpersonal and communication skills with a customer-focused attitude.
• Ability to work flexible shifts, including weekends, nights, and public holidays.
• Previous experience in customer service, hospitality, or aviation is preferred but not mandatory.
• Ability to remain calm, professional, and well-organized in high-pressure situations.

Benefits:

The role offers a competitive tax-free salary, comprehensive benefits, structured training, and long-term career growth opportunities. Employees work in a professional and diverse environment that encourages development, teamwork, and service excellence.