Restaurant Server – Hotel Division Part Time

About Raffles Dubai:

Raffles Dubai is a luxury 5-star hotel, blending Egyptian-inspired architecture with sophisticated Asian service. Situated in the heart of Dubai’s business district near Wafi Mall, the hotel is a renowned destination for refined guests seeking memorable hospitality experiences.

Purpose of the Role:

To deliver an exceptional and professional food and beverage experience in accordance with Raffles’ luxury standards. The F&B Server ensures guest satisfaction through attentive service, expert product knowledge, and a commitment to operational excellence.

Key Responsibilities:

• Maintain high standards in grooming, punctuality, and discipline as per hotel policy

• Follow LQA standards and service procedures to ensure a seamless guest experience

• Demonstrate comprehensive menu and beverage knowledge, including allergens and dietary needs

• Personalize guest interactions by using names and remembering preferences (especially VIPs and regulars)

• Prepare beverages including coffee, tea, and cocktails at high-quality standards

• Maintain cleanliness, order, and safety across the outlet at all times

• Participate in stock inventory, side duties, and daily checklists

• Handle guest complaints promptly and escalate issues when necessary

• Support other team members and F&B outlets when required

• Adhere to hygiene and safety standards in accordance with ALL SAFE program

• Assist in upselling and reaching departmental revenue targets

• Engage in ongoing training and contribute to a positive team environment

Qualifications & Experience:

Education:

• Diploma or qualification in Hospitality Management (preferred)

• Fluent English communication (verbal and written); second language is a plus

Experience:

• Minimum 2 years in F&B service, preferably in 5-star luxury hotels

• Strong interpersonal, teamwork, and communication skills

Personal Attributes:

• Enthusiastic, courteous, and professional

• Detail-oriented with a proactive attitude

• Committed to teamwork and service excellence

• Maintains a polished, well-groomed appearance at all times